Guest Experience & Revenue Leader

Magnolia Houston; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Magnolia Houston is seeking a Director of Guest Services to lead all facets of the guest experience, from reservations and front desk operations to planning, budgeting, staffing, and service delivery. This role partners with all hotel departments to drive satisfaction, loyalty, and revenue.

You will manage the department’s P&L, recruit and develop teams, implement service standards, and collaborate with Revenue Management to optimize occupancy and profitability.

Qualifications

• Minimum 3 years of management experience.
• Front Office and/or Reservations management experience, preferably within a hotel environment.
• Strong customer service and comprehensive computer system experience.
• Prior experience with property and hotel management systems.
• Previous experience with Windows, Office, and property management systems highly desirable.

Responsibilities

• Serve as a key liaison between Sales, Housekeeping, Engineering.
• Manage the department’s P&L and report on financial performance.
• Ensure accurate, timely, and effective communication across all levels of the department.
• Recruit, hire, train, and schedule staffing levels appropriate to business needs.
• Lead regularly scheduled department meetings to share updates, reinforce service standards, and promote a strong team culture.
• Oversee room inventory management to maintain availability integrity while maximizing occupancy, revenue, and profitability.

Skills

Management

Guest services

Team leadership

Tools

Property management systems

Windows

Office Suite

Job description

Magnolia Houston is seeking a Director of Guest Services to lead all facets of the guest experience, from reservations and front desk operations to planning, budgeting, staffing, and service delivery. This role partners with all hotel departments to drive satisfaction, loyalty, and revenue.

You will manage the department’s P&L, recruit and develop teams, implement service standards, and collaborate with Revenue Management to optimize occupancy and profitability.