Front Desk Lead - Guest Services & Training

Magnolia Hotels; St. Louis (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Magnolia Houston Hotel is seeking a Front Desk Supervisor to provide leadership, guidance, and support to the front desk team in guest service, training, scheduling, and performance management for day-to-day operations.

You will be the first point of contact for guests, ensuring a warm welcome and memorable arrival experience while upholding department and property standards and acting as an ambassador for the property.

Qualifications

• High school diploma or GED; related experience welcomed.
• Minimum one year supervisory experience in a high-volume setting preferred.
• Hospitality background with Four Diamond quality is a plus.
• Proficiency in Windows, Office, and property management systems.

Responsibilities

• Lead, guide, and support the front desk team in guest service, training, scheduling, and performance management.
• Interact with guests and colleagues to ensure smooth arrivals and departures.
• Coordinate pre-shift meetings and communicate daily priorities across departments.
• Maintain policies, safeguard guest information, and ensure accurate billing and check-in procedures.
• Foster positive relationships and provide prompt follow-up to guarantee guest satisfaction.
• Assist management with recruiting, hiring, and developing front desk staff.

Skills

Guest service

Supervisory experience

Communication

Training

Scheduling

Performance management

Education

High school diploma or GED

Tools

Windows

Microsoft Office

Property management systems (PMS)

Job description

Magnolia Houston Hotel is seeking a Front Desk Supervisor to provide leadership, guidance, and support to the front desk team in guest service, training, scheduling, and performance management for day-to-day operations.

You will be the first point of contact for guests, ensuring a warm welcome and memorable arrival experience while upholding department and property standards and acting as an ambassador for the property.