Guest Experience Front Office Leader

Magnolia Houston; Houston (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Magnolia Hotel Houston seeks a proactive Front Office Manager to lead Guest Services, Concierge, PBX, and Uniformed Staff. The role focuses on delivering attentive service, maximizing occupancy and revenue, and upholding Marriott quality standards.

You will coach staff, optimize schedules, monitor performance, and ensure smooth guest check-in/check-out experiences while maintaining professional service across shifts.

Qualifications

• Minimum three years guest service experience in hospitality.
• HS diploma or equivalent; college coursework preferred.
• Proficient in Windows, MS Office and property management systems.
• Strong English reading/writing skills and communication abilities.

Responsibilities

• Oversee Front Office, Concierge, PBX and Uniformed Services to ensure guest satisfaction.
• Motivate, coach, and develop staff; manage scheduling and payroll alignment.
• Monitor rates, occupancy, and revenue; analyze variance and daily counts.
• Resolve guest complaints promptly and maintain service standards.
• Ensure adherence to policies, safety, and hotel procedures.

Skills

Staff leadership

Guest relations

Operations management

Budgeting & forecasting

Scheduling

English proficiency

Education

High School diploma

College coursework preferred

Tools

Windows

MS Office

PMS (SMS or similar)

Job description

Magnolia Hotel Houston seeks a proactive Front Office Manager to lead Guest Services, Concierge, PBX, and Uniformed Staff. The role focuses on delivering attentive service, maximizing occupancy and revenue, and upholding Marriott quality standards.

You will coach staff, optimize schedules, monitor performance, and ensure smooth guest check-in/check-out experiences while maintaining professional service across shifts.