Guest Experience Retail Specialist

Michaels; Mesa (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

Michaels in Mesa, AZ is seeking a Store Associate to deliver friendly customer service, help shoppers find what they need, and ensure a fast checkout experience. You will assist with truck unloading, stocking, planograms, and store recovery to keep shelves in stock, while following SOPs and policies.

Engage customers in Rewards programs and Private Label Credit Cards, support Buy Online Pickup in Store, Ship From Store, and safety guidelines.

Qualifications

• Retail or customer service experience preferred.
• Able to stand for long periods and perform light lifting.

Responsibilities

• Assist customers with locating products and answering questions.
• Execute cash handling and maintain a fast, friendly checkout experience.
• Engage customers in the Rewards program and credit card enrollments.
• Support Omni channel processes (BOPIS/SFS) and ensure smooth pickup/delivery flows.
• Participate in truck unloading, stocking, and planogram (POG) maintenance.
• Maintain merchandise recovery and in-stock conditions following SOPs and safety guidelines.

Skills

Retail experience

Customer service

Job description

Michaels in Mesa, AZ is seeking a Store Associate to deliver friendly customer service, help shoppers find what they need, and ensure a fast checkout experience. You will assist with truck unloading, stocking, planograms, and store recovery to keep shelves in stock, while following SOPs and policies.

Engage customers in Rewards programs and Private Label Credit Cards, support Buy Online Pickup in Store, Ship From Store, and safety guidelines.