Guest Experience & Retail Specialist

convive; Los Angeles (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health coverage

Paid Time Off

401k match

Pre-tax commuter benefits

Team member discounts

Job summary

Convive Brands is seeking team members for Le Pain Quotidien in Los Angeles, CA. Join a warm, hospitality‑driven environment and help deliver exceptional guest experiences across dining and retail spaces.

You will prepare drinks, handle sales, and maintain pastry displays while upholding brand standards. This entry‑level role offers growth in a supportive team setting and competitive pay with tips.

Qualifications

• 1 to 3 months of related restaurant experience or training.
• Experience with POS systems, especially Toast.
• Flexibility in schedule is highly preferred but not required.
• Ability to be cross-trained in all areas of the dining room and retail space.
• Ability to speak, read, and understand the primary language of the work location.

Responsibilities

• Provide friendly and attentive service to all guests throughout the visit
• Anticipate guest needs and note preferences
• Prepare drinks for retail and dining room, including batches for the retail counter
• Properly bag, box, and arrange to-go food and pastry
• Perform sales transactions per cash handling policy
• Maintain and consolidate pastry display
• Maintain knowledge of pastry, bread, kitchen, beverage, and retail items
• Handle guest situations with empathy and escalate to a manager when needed
• Complete opening, mid, and closing procedures; daily checklist and side work
• Keep all areas clean and organized per cleaning checklists
• Answer the phone with proper etiquette; take orders over the phone

Skills

Customer service

Hospitality

Tools

Toast POS

Job description

Convive Brands is seeking team members for Le Pain Quotidien in Los Angeles, CA. Join a warm, hospitality‑driven environment and help deliver exceptional guest experiences across dining and retail spaces.

You will prepare drinks, handle sales, and maintain pastry displays while upholding brand standards. This entry‑level role offers growth in a supportive team setting and competitive pay with tips.