Guest Experience Specialist - Front of House & Retail

LPQ USA LLC; Los Angeles (CA); Vor Ort; USD 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

Health coverage

Paid time off

401k match

Commuter benefits

Staff discounts

Zusammenfassung

Le Pain Quotidien in Los Angeles is hiring team members to deliver friendly, attentive service across all guest interactions. You will prepare drinks for retail and dining, assist with to-go orders, and help maintain pastry and beverage displays.

The role welcomes 1–3 months of restaurant experience, Toast POS familiarity, flexible scheduling, cross-training across dining and retail, and clear communication.

Qualifikationen

• 1 to 3 months of related restaurant experience or training.
• Experience with POS systems, especially Toast, a plus.
• Flexibility in schedule is highly preferred but not required.
• Ability to cross-trained in all areas of the dining room and retail space preferred.
• Ability to speak, read, and understand the primary language(s) of the work location.

Aufgaben

• Provide friendly and attentive service to all guests throughout the entirety of the visit.
• Anticipate guest needs and note any preferences provided by the guest.
• Prepare all drinks for retail and dining room, including batches for the retail counter.
• Properly bag, box, and arrange to‑go food and pastry.
• Perform sales transactions in accordance with Le Pain Quotidien cash handling policy.
• Maintain and consolidate pastry display throughout the day.
• Maintain full knowledge of pastry, bread, kitchen, beverage, and retail items.
• Handle any guest situations with genuine empathy and elevate to a manager as necessary.
• Complete all opening, mid, and closing procedures; complete daily checklist and side work assignments.
• Keep all areas of the restaurant clean and organized by following cleaning checklists.
• Responsible for answering the phone with proper etiquette; takes orders over the phone.

Kenntnisse

Restaurant experience

POS systems

Flexibility

Cross-training

Communication skills

Tools

Toast POS

Jobbeschreibung

Le Pain Quotidien in Los Angeles is hiring team members to deliver friendly, attentive service across all guest interactions. You will prepare drinks for retail and dining, assist with to-go orders, and help maintain pastry and beverage displays.

The role welcomes 1–3 months of restaurant experience, Toast POS familiarity, flexible scheduling, cross-training across dining and retail, and clear communication.