Guest-Experience Retail Operations Lead

The Buckle, Inc.; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Insurance

Spending and Savings Accounts

Paid Time Off

401(k) Retirement Plan

Teammate Discount

Performance Bonuses

Leave Options

Employee Assistance Program

Job summary

The Buckle, Inc. in Houston, TX is seeking an Operations Manager to lead store operations and deliver an outstanding guest experience. You will oversee a range of tasks from promotions and onboarding to inventory and POS proficiency, ensuring smooth daily performance.

Ideal candidates bring strong leadership, reliability, and ability to manage schedules, train teammates, and uphold Buckle’s policies. This role requires flexibility, teamwork, and a commitment to excellent customer service.

Qualifications

• High school diploma or GED; or equivalent combination of education and experience.
• Must be 18 years of age or older due to the nature of the job.

Responsibilities

• Manage promotions by educating Teammates and ensuring signage is displayed appropriately.
• Complete pulls and markdowns.
• Monitor layaway procedures to ensure layaways are current and accurate.
• Lead onboarding and selection activities including monitoring hiring dashboards on a daily basis.
• Develop and maintain knowledge of Point of Sale (POS) software.
• Maintain all shipment-related paperwork.

Skills

Leadership

Customer service

Retail operations

Inventory management

Education

High school diploma or GED

Job description

The Buckle, Inc. in Houston, TX is seeking an Operations Manager to lead store operations and deliver an outstanding guest experience. You will oversee a range of tasks from promotions and onboarding to inventory and POS proficiency, ensuring smooth daily performance.

Ideal candidates bring strong leadership, reliability, and ability to manage schedules, train teammates, and uphold Buckle’s policies. This role requires flexibility, teamwork, and a commitment to excellent customer service.