Senior Restaurant General Manager — Lead People & Profits

Shake Shack; Wilmington (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Weekly Pay

Meal Discounts

401k Plan with Company Match

Paid Time Off

Employee Assistance Program

Job summary

Shake Shack in Wilmington, NC seeks an experienced Restaurant General Manager to lead daily operations, ensuring exceptional hospitality, safety, and quality while managing budgets and staffing. The GM will coach teams, drive sales, and uphold brand standards across all restaurant activities.

The role emphasizes people development, financial accountability, and community engagement, with opportunities for growth within this fast‑growing hospitality brand that values teamwork and guest experience.

Qualifications

• Minimum 3 years of Restaurant General Management experience in a high volume, fast‑paced environment.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• Ability to learn and train others on all aspects of the Shack operations
• Demonstrated ability to champion hospitality and motivate team members
• Strong leadership skills with a focus on coaching and achieving excellence
• Knowledgeable in all financial aspects of business operations
• Minimum 3 years of P&L responsibilities
• Food handler certification, preferred
• Willingness to work flexible hours

Responsibilities

• Lead, coach and develop team members
• Manage inventory, quality, and safety protocols
• Meet and exceed financial and profitability goals by managing budget
• Maintain top-notch standards of excellence and hospitality
• Drive sales and profits while developing people
• Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
• Manage payroll and scheduling
• Promote the brand in the local community through word‑of‑mouth and restaurant events

Skills

Restaurant G.M.

Leadership

Coaching

Budgeting

P&L management

Staff development

Food safety knowledge

Flexible hours

Tools

POS systems

Inventory software

Job description

Shake Shack in Wilmington, NC seeks an experienced Restaurant General Manager to lead daily operations, ensuring exceptional hospitality, safety, and quality while managing budgets and staffing. The GM will coach teams, drive sales, and uphold brand standards across all restaurant activities.

The role emphasizes people development, financial accountability, and community engagement, with opportunities for growth within this fast‑growing hospitality brand that values teamwork and guest experience.