Guest Experience & Restaurant Operations Leader

Workstream; Shelby Charter Township (MI); On-site; USD 52,000 - 68,000; Full time

Job summary

Wendy's Manager is responsible and accountable for the execution and delivery of all operational performance objectives resulting in guest satisfaction. This leadership role oversees recruiting, training, safety, and guest service standards, ensuring team performance meets company policies and targets.

The position requires three to five years of related experience, excellent communication, and a commitment to health and safety.

Qualifications

• Three to five years of related experience and/or training; or equivalent combination of education and experience

Responsibilities

• Recruiting new team members and managing performance; training and developing team members; motivating and encouraging the team to achieve targets
• Sets goals and objectives for the team; maintains open-door policy; ensures day-to-day communication with all shifts
• Ensures high standards of guest experience and compliance with policies; prepares reports and performance analysis; engages with the local community
• Establishes security procedures; reduces team member theft; leads waste management initiatives

Skills

Excellent communication skills

Job description

Wendy's Manager is responsible and accountable for the execution and delivery of all operational performance objectives resulting in guest satisfaction. This leadership role oversees recruiting, training, safety, and guest service standards, ensuring team performance meets company policies and targets.

The position requires three to five years of related experience, excellent communication, and a commitment to health and safety.