Guest Experience & Restaurant Operations Lead

Burch Oil Co Inc; Hollywood (MD); On-site; USD 45,000 - 60,000; Full time

Job summary

Burch Oil Co Inc invites applications for a Dairy Queen management role focused on leading dining room and kitchen operations in a high-volume setting. The position requires motivating a team to deliver fan-first service, oversee shift performance, and uphold brand standards while ensuring a safe, clean environment for guests and crew.

Ideal candidates bring 1–3 years of leadership in fast-service restaurants, a high school diploma, and a strong track record in managing costs and labor.

Qualifications

• Minimum 1-3 years of high volume restaurant leadership experience.
• Previous quick service restaurant experience preferred.
• ServSafe certification is desirable.

Responsibilities

• Be an ambassador of the Dairy Queen brand and greet fans with fan-first service.
• Manage dining room and kitchen functions during shifts.
• Maintain inventory and cash controls.
• Assist GM with hiring, training, and developing crew members and shift leads.
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members.

Skills

High-volume leadership

Staff coaching

Customer service

Inventory & cash controls

Education

High School diploma or equivalent

Job description

Burch Oil Co Inc invites applications for a Dairy Queen management role focused on leading dining room and kitchen operations in a high-volume setting. The position requires motivating a team to deliver fan-first service, oversee shift performance, and uphold brand standards while ensuring a safe, clean environment for guests and crew.

Ideal candidates bring 1–3 years of leadership in fast-service restaurants, a high school diploma, and a strong track record in managing costs and labor.