DQ MANAGER - CHAR HALL

Burch Oil Co Inc; Hollywood (MD); On-site; USD 45,000 - 60,000; Full time

Job summary

Burch Oil Co Inc invites applications for a Dairy Queen management role focused on leading dining room and kitchen operations in a high-volume setting. The position requires motivating a team to deliver fan-first service, oversee shift performance, and uphold brand standards while ensuring a safe, clean environment for guests and crew.

Ideal candidates bring 1–3 years of leadership in fast-service restaurants, a high school diploma, and a strong track record in managing costs and labor.

Qualifications

• Minimum 1-3 years of high volume restaurant leadership experience.
• Previous quick service restaurant experience preferred.
• ServSafe certification is desirable.

Responsibilities

• Be an ambassador of the Dairy Queen brand and greet fans with fan-first service.
• Manage dining room and kitchen functions during shifts.
• Maintain inventory and cash controls.
• Assist GM with hiring, training, and developing crew members and shift leads.
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members.

Skills

High-volume leadership

Staff coaching

Customer service

Inventory & cash controls

Education

High School diploma or equivalent

Job description

OVERVIEW:Burch Oil Company is a regional leader in the distribution of petroleum products and propane. The Company markets its products through Burch Oil, Burch Oil of Charles County and Burch Propane. The Company sells and distributes these products to residential and commercial customers throughout southern Maryland and parts of Virginia. In addition, Burch Oil Company has diversified its operations across multiple industries leveraging growth opportunities in both the quick serve restaurant industry, through Dairy Queen franchises, and the automotive care industry with premium car wash services.SUMMARY OF THE POSITION:Dairy Queen strives to create positive memories for all customers (Fans); our management team must be positive, energetic individuals who are passionate about the Dairy Queen brand and focused on delivering exceptional Fan service. Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent Fan experience. Management must be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our Fans.Job Functions:Be an ambassador of the Dairy Queen brand and be professional in every aspect of performanceEnthusiastically greet and welcome fans to the Dairy Queen brandStrive to exceed fan expectations and deliver fan first service through timely and quality serviceMeet or exceed Dairy Queen brand standards with competency in inventory and cash controlsEnsure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for successReact to issues impacting the restaurant’s profit & loss (P&L) to optimize sales and profitAssist the General Manager with hiring, training, coaching, and developing Shift Leads and Crew Members to build a highly skilled and productive teamCreate and maintain a positive, safe, clean, and inviting environment for fans and team membersCalmly solve fan concerns and embrace Dairy Queen’s service recovery standardsBe a willing team player and maintain a cooperative, harmonious working relationship with management and team membersMay assist the GM in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors’ store marketing, identifying and tracking changing consumer demands.At all times exhibit a genuine passion for excellencePerform other duties as assigned by managementRequirements:Minimum 1-3 years of high volume restaurant leadership experience; previous quick service restaurant experience strongly preferredHigh School diploma or equivalentProven track record of effectively managing COGS and laborStrong knowledge and application of safe food handling practicesMust be ServSafe certifiableWork well under pressure packed situations while maintaining a great attitudeComfortable standing for entire shift and able to lift 50 poundsAbility to work in and out of different temperature ranges.Must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment.Exhibit good manners, proper personal hygiene, and promptnessHave fun and maintain a positive attitude at all times!