Guest Experience & Resort Services Lead

The Venetian Resort Las Vegas

Las Vegas (NV)

On-site

USD 90,000 - 140,000

Full time

2 days ago

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Job summary

The Venetian Resort Las Vegas is seeking a Manager - Resort Services to lead the Resort Services Team Members and operations across hotel, restaurant, show and casino reservations, telecom, guest services, and priority services. You will ensure alignment with policies and drive exceptional guest experiences.

Key duties include staff management, answering complex guest inquiries, and prioritizing service excellence in a fast-paced, luxury resort setting.

Qualifications

21 years of age or older.
Authorized to work in the United States.
High School diploma or equivalent.
Ability to obtain Nevada Gaming Control Board registration and TAM alcohol awareness card.
5 years’ management experience preferred.
Extensive knowledge of LMS, ACSC, Passkey, and Archtics.
Proficient in Resort Services operating software systems.

Responsibilities

Manage Resort Services Specialists to ensure unmatched guest service.
Answer questions from Resort Services staff, casino hosts, executives, and guests.
Motivate team-members in a fast-paced environment.
Create a work environment promoting teamwork, recognition and employee satisfaction.
Resolve guest complaints and requests efficiently to ensure guest satisfaction.
Delegate tasks and projects, and monitor deadlines.
Evaluate schedules to maintain service and product quality.
Oversee hiring, training, coaching, performance feedback and scheduling.