Guest Experience & Reservations Specialist

Delta Downs; Vinton (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

Boyd Gaming Corporation in Louisiana is seeking a courteous Reservations Agent to operate our hotel booking systems (LMS, RMS, CMS) and coordinate with Marketing for special events. You will greet guests, check them in and out, and help create a seamless stay.

Collaborate with Executive Hosts, Food & Beverage, and Player Departments to tailor reservations for events and tournaments, while staying informed about room rates, policies, and available options. Excellence in service is expected.

Qualifications

• Ability to add, subtract and audit accounts.
• Ability to handle money accurately and follow procedures.
• Comfort with LMS, RMS and CMS systems.

Responsibilities

• Welcome and delight hotel guests with genuine hospitality from the moment they arrive.
• Connect with Executive Hosts to ensure every guest has an amazing stay experience.
• Partner with Marketing and Player Departments to create unforgettable reservations for special events, gaming tournaments, and parties.
• Collaborate with Food & Beverage to seamlessly book reservations across all dining outlets.
• Master the LMS, RMS, and CMS systems to make smart, strategic decisions about comped, discounted, and full-rate room options for our guests.
• Stay sharp on rates, room types, availability, and hotel policies so you can answer any question with confidence.
• Be the go-to resource for guests curious about the hotel, casino, and community—share your knowledge and enthusiasm!
• Take on additional projects and initiatives as directed by management to keep things running smoothly.

Skills

Money handling

Basic arithmetic

Keyboard typing

Computer literacy

Credit card transactions

Education

Certifications/licenses per gaming regulations

Tools

LMS

RMS

CMS

Job description

Boyd Gaming Corporation in Louisiana is seeking a courteous Reservations Agent to operate our hotel booking systems (LMS, RMS, CMS) and coordinate with Marketing for special events. You will greet guests, check them in and out, and help create a seamless stay.

Collaborate with Executive Hosts, Food & Beverage, and Player Departments to tailor reservations for events and tournaments, while staying informed about room rates, policies, and available options. Excellence in service is expected.