Hotel Reservations & Guest Experience Specialist

Delta-Downs-Racetrack-Casino-Hotel; Vinton (IA); On-site; USD 30,000 - 42,000; Full time

Job summary

Boyd Gaming Corporation is seeking an eligible candidate to operate hotel reservation systems (LMS) and access the CMS tracking system to make reservations for customers. The role involves coordinating with Marketing on special events, greeting guests, and handling check-in/check-out procedures.

You will work with Executive Hosts to manage hotel stays, assist on event reservations, and ensure accurate room pricing, policies, and availability are communicated to guests.

Qualifications

• Must be able to add, subtract, and audit accounts.
• Must be able to handle money accurately and follow established procedures.
• Able to operate the LMS, CMS, and RMS computer systems and read computer screens.
• Type accurately on a computer keyboard.
• Possess knowledge of credit card transactions using electronic draft system.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Responsibilities

• Greet hotel guests and perform check-in and check-out procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Assist Marketing Dept. and Player Dept. in making reservations for special events, gaming tournaments and parties.
• Assist Food & Beverage Dept. with reservations for food outlets.
• Access LMS, RMS, and CMS systems and make informed decisions regarding comped, discounted and full rate rooms for hotel guests.

Skills

Reservations

Customer service

Money handling

Data entry

Education

High School Diploma or equivalent

Tools

LMS

CMS

RMS

Job description

Boyd Gaming Corporation is seeking an eligible candidate to operate hotel reservation systems (LMS) and access the CMS tracking system to make reservations for customers. The role involves coordinating with Marketing on special events, greeting guests, and handling check-in/check-out procedures.

You will work with Executive Hosts to manage hotel stays, assist on event reservations, and ensure accurate room pricing, policies, and availability are communicated to guests.