Hotel Front Desk & Reservations Specialist

Blue Chip Casino Hotel Spa; Michigan City (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

Boyd Gaming Corporation is seeking a hotel reservations professional to greet guests, manage check-in/check-out, and coordinate reservations using LMS, CMS, and RMS systems. The role supports Marketing for special events and collaborates with Food & Beverage for outlet reservations.

The position emphasizes excellent guest service, accurate billing, and effective communication with Executive Hosts and staff across departments.

Qualifications

• Ability to operate reservation and management systems (LMS, CMS, RMS).
• Accurate keyboard typing and data entry skills.
• Ability to handle money accurately and audit transactions.
• Clear communication with guests and staff.

Responsibilities

• Greet hotel guests and assist with check-in/check-out.
• Make reservations in the LMS and coordinate with Marketing for events.
• Provide accurate information about the property and services.
• Answer calls and route messages as needed.
• Assist departments with reservations for events, tournaments, and outlets.

Skills

LMS proficiency

CMS knowledge

Cash handling

Communication

Tools

LMS

CMS

RMS

HotSOS

Job description

Boyd Gaming Corporation is seeking a hotel reservations professional to greet guests, manage check-in/check-out, and coordinate reservations using LMS, CMS, and RMS systems. The role supports Marketing for special events and collaborates with Food & Beverage for outlet reservations.

The position emphasizes excellent guest service, accurate billing, and effective communication with Executive Hosts and staff across departments.