Multi-Property Hotel Reservations Specialist

Boyd Gaming; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

Boyd Gaming Corporation in Las Vegas seeks a friendly reservations agent to handle high-volume calls, selling and reserving hotel rooms across multiple properties while delivering efficient, guest-focused service. You will access LMS, RMS, and CMS systems to quote rates, confirm availability, and process bookings, while staying informed on room types, policies, and local attractions.

Excellent communication and multitasking skills are essential to resolve inquiries and maintain guest

Qualifications

• High school diploma or equivalent required.
• One year experience in a call center required with hotel industry experience preferred.
• Ability to communicate with guests and Boyd Team Members in English.
• Ability to utilize basic office/call center equipment not limited to: computer, headset and telephone.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Responsibilities

• Answer incoming customer calls.
• Cross sell room reservations across multiple properties.
• Access LMS, RMS, and CMS systems and be able to make informed decisions regarding comps, discounted and full rate rooms for hotel guests.
• Possess knowledge of rates, room types, room availability, hotel policies and procedures.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
• Utilize computer systems to run and compile necessary related reports.
• Other duties as assigned by management.

Skills

Call center experience

Customer service

English communication

Multitasking

Education

High school diploma or equivalent

Job description

Boyd Gaming Corporation in Las Vegas seeks a friendly reservations agent to handle high-volume calls, selling and reserving hotel rooms across multiple properties while delivering efficient, guest-focused service. You will access LMS, RMS, and CMS systems to quote rates, confirm availability, and process bookings, while staying informed on room types, policies, and local attractions.

Excellent communication and multitasking skills are essential to resolve inquiries and maintain guest