Guest Experience Reservations Specialist

Starwood Hotels; United States; On-site; USD 39,000 - 41,000; Full time

Job summary

Starwood Hotels is seeking an articulate Reservations Agent to join our team in the United States. The role focuses on making reservations easy and enjoyable for guests, handling inquiries, and ensuring smooth arrival and departure experiences.

The ideal candidate has at least 1 year of guest or customer service experience, can multitask effectively, and may speak an additional language. Commitment to flexible, 24-hour operations is required.

Qualifications

• Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
• Is flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

• Assist guests with reservations and trip planning to ensure a smooth experience.
• Anticipate guests' needs and provide on-the-spot solutions.
• Support arrival and departure processes, including airport transfers and luggage storage.

Skills

Guest service

Customer service

Team player

Multi-tasker

Detail oriented

Hard worker

Job description

Starwood Hotels is seeking an articulate Reservations Agent to join our team in the United States. The role focuses on making reservations easy and enjoyable for guests, handling inquiries, and ensuring smooth arrival and departure experiences.

The ideal candidate has at least 1 year of guest or customer service experience, can multitask effectively, and may speak an additional language. Commitment to flexible, 24-hour operations is required.