Guest Experience Concierge | Front Desk at a Luxury Winery

SERVPRO of Saginaw / Bay City; Temecula (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Tuition assistance

Vision insurance

Wellness resources

Job summary

South Coast Winery Resort & Spa in Temecula, CA is seeking a warm, professional Front Desk Agent to be the welcoming face of our luxury resort. You will greet guests, check them in and out, and ensure a seamless first impression.

The ideal candidate has hotel front desk or customer service experience, strong communication, a professional appearance, and the ability to multitask in a fast-paced environment while maintaining flexibility to work evenings, weekends, and holidays.

Qualifications

• Previous hotel front desk or customer service experience preferred.
• Strong communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to multitask and remain calm in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as needed.
• Experience with hotel PMS systems is a plus.

Responsibilities

• Greet guests with genuine hospitality and ensure a seamless check-in and check-out experience
• Manage reservations, room assignments, billing, and cash handling accurately
• Respond to guest inquiries, requests, and concerns promptly and professionally
• Coordinate with Housekeeping, Maintenance, and Guest Services to exceed guest expectations
• Maintain knowledge of resort amenities, winery offerings, spa services, and local attractions
• Uphold brand standards, policies, and procedures at all times

Skills

Previous hotel front desk or customer"

Strong communication and interpersonal

Professional appearance and positive

Multitask in fast-paced environment

Flexibility to work evenings weekends

Hotel PMS systems experience is a plus

Job description

South Coast Winery Resort & Spa in Temecula, CA is seeking a warm, professional Front Desk Agent to be the welcoming face of our luxury resort. You will greet guests, check them in and out, and ensure a seamless first impression.

The ideal candidate has hotel front desk or customer service experience, strong communication, a professional appearance, and the ability to multitask in a fast-paced environment while maintaining flexibility to work evenings, weekends, and holidays.