Reservations Agent

Starwood Hotels & Resorts Worldwide, Inc.; Hanalei (HI); On-site; USD 33,000 - 47,000; Full time

Job summary

Starwood Hotels & Resorts Worldwide, Inc. is seeking a Reservations Agent for 1 Hotel Hanalei Bay in Hawaii. The role involves handling reservations, assisting guests, and ensuring smooth arrivals and departures in a fast-paced luxury hotel environment.

The ideal candidate has at least 1 year of guest or customer service experience, strong attention to detail, and a team-oriented mindset. This is a full-time, on-site position with opportunities to contribute to our exceptional guest experiences.

Qualifications

• Experience in guest or customer service is required.
• Ability to multi-task and stay organized in a fast-paced environment.
• Willingness to work a 24-hour operation and flexible shifts.

Responsibilities

• Assist guests with reservations and inquiries.
• Coordinate arrivals, departures, and related guest services.
• Provide on-the-spot solutions to guest requests and issues.

Skills

Customer service

Multi-tasking

Detail oriented

Team player

Ability to work 24-hour operation

Job description

## Reservations AgentApply: 1 Hotel Hanalei Bay: Full time: Posted 27 Days Ago: JR105492Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.Planning a trip should be fun and easy, right? , our Reservations Team is dedicated to making that a reality. They’re fast, friendly and easy to talk to about anything that sets our guests up for success with their trip. They can anticipate our guests’ needs and provide on-the-spot solutions. Of course, they’ll also help with arrival and departure, from airport transfers to luggage storage. Our team is currently seeking an articulate, experienced Reservations Agent to join the team. If you live for the details, and love seeing a great plan come to life, you might want to give us a call. About you... Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation.**About us...**As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.$29.00/hrStarwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.