Guest Experience & Reservations Specialist

Woods to Water Vacation Homes; Nisswa (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay based on experience

Boutique, locally owned company

Growth opportunities

Supportive, passionate team

Job summary

Woods to Water Vacation Homes in Minnesota is seeking a Reservationist to support guests from booking through post-stay follow-up. You will handle messaging, reservations across platforms, and assist in check-in/check-out communications to ensure a smooth stay.

The role emphasizes organization, hospitality, and coordinating with housekeeping and maintenance through Breezeway, while maintaining brand standards and timely responses.

Qualifications

• Previous hospitality, customer service, administrative, or vacation rental experience preferred.
• Strong written and verbal communication skills.
• Highly organized with strong attention to detail.
• Comfortable using software and digital tools; experience with booking platforms, PMS systems, or Breezeway is a plus.
• Able to manage multiple tasks and stay calm in a fast-paced environment.
• Positive, team-oriented attitude with a hospitality-first mindset.

Responsibilities

• Respond to guest inquiries and messages in a timely, friendly, and professional manner.
• Assist with reservation support across booking platforms including Book the B.L.A., Airbnb, and VRBO.
• Help manage guest communication before, during, and after each stay.
• Support check-in and check-out communication to ensure guests have the details they need.
• Escalate higher-level guest concerns or service recovery situations to the Guest Relations Lead as needed.
• Monitor and support guest messaging to help create a seamless stay experience.
• Assist in collecting and monitoring guest reviews following each stay.
• Maintain a high standard of communication that reflects the Woods to Water Vacation Homes brand.
• Review housekeeping and maintenance items in Breezeway and communicate updates internally as needed.
• Help monitor property readiness and flag issues that may impact arrivals or guest satisfaction.
• Maintain and organize supply drop lists for homes and housekeeping needs.
• Support day-to-day administrative and office tasks tied to reservations and guest service.

Skills

Communication

Organization

Multitasking

Hospitality software

Tools

Booking platforms

PMS systems

Breezeway

Job description

Woods to Water Vacation Homes in Minnesota is seeking a Reservationist to support guests from booking through post-stay follow-up. You will handle messaging, reservations across platforms, and assist in check-in/check-out communications to ensure a smooth stay.

The role emphasizes organization, hospitality, and coordinating with housekeeping and maintenance through Breezeway, while maintaining brand standards and timely responses.