Guest Experience & Reservations Specialist

Better Talent by Laveer & Co.; Winter Park (CO); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Paid time off

Health insurance

Life insurance

Dental insurance

Vision insurance

Retirement benefits

Job summary

Winter Park Lodging Company in Winter Park, CO seeks a guest services professional with a sales mindset to help guests find perfect vacation rentals and deliver memorable experiences from booking through post-stay feedback.

The role requires strong English communication, 40 wpm typing, and the ability to manage multiple guest requests with poise. On-site, with opportunities for growth in a dynamic mountain hospitality team.

Qualifications

• College or university degree preferred or a minimum of one year experience in a guest services role.
• Excellent computer skills, ability to learn new software quickly.
• Able to type 40 wpm and lift at least 25 pounds.

Responsibilities

• Smoothly lead a guest through the booking process by building rapport and confidence.
• Demonstrate strong sales aptitude with ability to up-sell, cross-sell, and overcome objections
• Work with partner companies to ensure all reservations are accounted for
• Strive to achieve all personal and office-wide sales goals
• Troubleshoot and resolve reservation questions and issues
• Answer guest emails, chats, texts and phone calls and attend to their requests in a timely way
• Follow up with guests during and after their stay for feedback
• Plan, prepare and track guest gifts
• Manage lost and found between Guest Liaison and Housekeeping Teams.
• Obtain and maintain a comprehensive knowledge of all lodging properties, policies, and procedures
• Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience
• Share feedback from guest comments with our Homeowner Liaison and Marketing Team in order to improve properties and market them more accurately
• Communicate with all departments on any changes or updates with guests that impact the other department
• Work with guests on refunds if they have issues during their stay
• Travel to Steamboat/Winter Park as needed for in-person meetings and trainings with team members
• All other duties as assigned

Skills

Customer service

English fluency

Typing 40 wpm

Detail oriented

Team oriented

Computer skills

Communication skills

Education

College degree preferred

Job description

Winter Park Lodging Company in Winter Park, CO seeks a guest services professional with a sales mindset to help guests find perfect vacation rentals and deliver memorable experiences from booking through post-stay feedback.

The role requires strong English communication, 40 wpm typing, and the ability to manage multiple guest requests with poise. On-site, with opportunities for growth in a dynamic mountain hospitality team.