Guest Experience & Reservations Specialist

Better Talent; United States; Remote; USD 15,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Vacation policy

Health insurance stipend

YETI program

Apple workstation

Annual holiday gathering

Job summary

Element Vacation Homes in Central Florida is seeking a Vacation Planner to manage guest services, reservations, and office administrative tasks. The role requires strong organizational skills, attention to detail, and a passion for hospitality. It involves coordinating with operations and vendors to ensure top-tier guest experiences.

The position emphasizes proactive guest care, accurate listings, timely communication, and building SOPs. Flexible hours and startup team environment encouraged.

Qualifications

• Quiet dedicated workspace with reliable internet and backup option.
• Aggressive problem solver and out-of-the-box thinker.
• Detail-oriented and organized.
• Excellent time management and communication skills.
• Strong hospitality mindset and guest-relations abilities.
• Team player in a startup with multiple hats.
• Tech-savvy and quick learner.
• Hospitality experience preferred.
• Flexible schedule during busy times.

Responsibilities

• Respond to guest inquiries with urgency.
• Maintain accurate reservations in the PMS.
• Process guest payments and send reminders.
• Answer incoming phone lines.
• Coordinate VIP/owner/special requests with vendors.
• Communicate effectively with operations teams.
• Audit public listings for accuracy.
• Document processes and log information.
• Schedule vendors to avoid misses.
• Develop SOP manual 'The Play Book'.
• Handle additional projects as requested.

Tools

Property Management System

Job description

Element Vacation Homes in Central Florida is seeking a Vacation Planner to manage guest services, reservations, and office administrative tasks. The role requires strong organizational skills, attention to detail, and a passion for hospitality. It involves coordinating with operations and vendors to ensure top-tier guest experiences.

The position emphasizes proactive guest care, accurate listings, timely communication, and building SOPs. Flexible hours and startup team environment encouraged.