Guest Services Reservations Lead

Tanque Verde Ranch; Northern (KY); Hybrid; USD 30,000 - 34,000; Full time

Job summary

Cote Family Companies in Nisswa, MN is seeking a Reservations Supervisor to oversee the reservations call center, train staff, resolve conflicts, and uphold service standards.

This full-time role focuses on scheduling, selling and booking room nights, spa appointments, tee times and events while mentoring the team.

Ideal candidates will have strong public speaking and interpersonal skills, hands-on leadership, and the ability to analyze call trends to improve guest experiences.

Qualifications

• Experience supervising reservations or call center staff.
• Excellent communication and public speaking skills.
• Ability to train and coach team members.

Responsibilities

• Supervise reservations staff and maintain accountability.
• Sell and book room nights, spa appointments, tee times, and events.
• Review historical call volume to guide patterns.
• Maintain relationships with all departments through frequent communication.
• Develop and execute training plans for staff.
• Uphold guest service standards and resort policies.
• Recruit, supervise and develop reservation staff.
• Handle service recovery and manage reservations and rates.
• Assist management with special reservations.
• Perform other duties as assigned.

Skills

Public speaking

Interpersonal skills

Written communication

Leadership

Training

Conflict resolution

Time management

Job description

Cote Family Companies in Nisswa, MN is seeking a Reservations Supervisor to oversee the reservations call center, train staff, resolve conflicts, and uphold service standards.

This full-time role focuses on scheduling, selling and booking room nights, spa appointments, tee times and events while mentoring the team.

Ideal candidates will have strong public speaking and interpersonal skills, hands-on leadership, and the ability to analyze call trends to improve guest experiences.