Guest Experience & Reservations Specialist

Brightline; Miami, Northern (FL, KY); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Brightline is seeking a Guest Connection Specialist to deliver friendly, efficient support across multiple channels, assist with reservations, and upsell tickets. You will resolve inquiries, share local attractions, and tailor interactions to diverse guests, helping ensure a seamless travel experience from first contact.

Ideal candidates are customer-focused, able to type 40–60 WPM, and possess basic math skills with at least 1 year in a guest service role.

Qualifications

• At least 1 year of guest/customer service experience (in-person or inbound call center).
• Typing speed of 40–60 WPM.
• Basic math skills.
• Minimum age: 18 years old.

Responsibilities

• Provide guest support across channels with friendly, proactive service.
• Assist guests with reservations, ticketing, and upsell opportunities.
• Explain routes, schedules, pricing, station amenities, and train features.

Skills

Customer service

Typing 40-60 WPM

Basic math

18+ years old

Multilingual ability

Education

High school diploma or equivalent

Job description

Brightline is seeking a Guest Connection Specialist to deliver friendly, efficient support across multiple channels, assist with reservations, and upsell tickets. You will resolve inquiries, share local attractions, and tailor interactions to diverse guests, helping ensure a seamless travel experience from first contact.

Ideal candidates are customer-focused, able to type 40–60 WPM, and possess basic math skills with at least 1 year in a guest service role.