Guest Experience Concierge

Brightline Trains; Miami, Fort Lauderdale (FL, FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Brightline Trains in Miami seeks a Guest Connection Specialist to deliver friendly, knowledgeable support across multiple channels. You will help guests with reservations, answer questions, and provide travel recommendations to ensure a smooth journey.

This role emphasizes upselling tickets and upgrades, assisting with app or website issues, and maintaining a high standard of service in a clean, on-site environment. You will be part of a dynamic team supporting travel experiences.

Qualifications

• At least 1 year in guest or customer service roles.
• Typing speed of 40–60 WPM.
• Must be at least 18 years old.

Responsibilities

• Assist Guests with inquiries, reservations, and travel planning.
• Upsell tickets and upgrades and provide local travel recommendations.
• Monitor communications channels and maintain a welcoming guest experience.

Skills

Guest service

Multitasking

Communication

Typing speed 40-60 WPM

Bilingual

Education

High school diploma

Job description

Brightline Trains in Miami seeks a Guest Connection Specialist to deliver friendly, knowledgeable support across multiple channels. You will help guests with reservations, answer questions, and provide travel recommendations to ensure a smooth journey.

This role emphasizes upselling tickets and upgrades, assisting with app or website issues, and maintaining a high standard of service in a clean, on-site environment. You will be part of a dynamic team supporting travel experiences.