Valet & Guest Services Associate - Shuttle & Luggage

The Abbey Resort; Fontana-on-Geneva Lake (WI); Vor Ort; USD 17.000 - 25.000; Vollzeit

Zusammenfassung

The Abbey Resort in Fontana-on-Geneva Lake, Wisconsin, is seeking Guest Service Attendants to welcome guests, assist with luggage and valet, and shuttle guests as needed. You will be the first impression, guiding guests to services with a friendly, professional demeanor.

This role requires a valid driver license, ability to lift 50 lbs, and at least 1 year in customer service. You will work full shifts, maintain the valet area, transport Exchange Visitors, and help guests enjoy memorable stays.

Qualifikationen

• Must have current Driver License in good standing.
• Must be at least 18 years of age.
• Meet governmental requirements for operation of motor vehicles for the transportation of passengers.
• Ability to transport, handle and/or lift a minimum of 50 lbs.
• Must be able to stand and work a full shift standing and walking back and forth to the valet lot and different areas of the hotel.
• High school diploma or equivalent experience/training.
• At least one year in a customer service role with high guest interaction
• Hospitality industry experience preferred.
• Ability to effectively communicate in the English language.
• Do not have any recent/outstanding legal issues relating to DUI/OWI or theft.

Aufgaben

• Provide exceptional customer service by being engaging and taking sincere interest.
• Interacts with all guests. The Guest Services Attendant will welcome each guest to our hotel.
• If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel.
• Valet vehicles for overnight guests as well as event attendees and monitor the valet parking lot and boat trailer section.
• Guide guests who will be self-parking
• Responsible for driving shuttle van on assigned runs in a safe and efficient manner.
• You will be escorting and orienting the guest to the front desk for check-in.
• Upon check-in, you will escort the guests and their luggage to their room.
• You will be working together with other attendants to ensure each guest has a personalized experience and will not hesitate to step in and open the door for all guests.
• Assist lobby attendant in keeping entrance area clean and organized.
• Be the difference with all guest and employees to make memorable experiences during their time here.
• Room deliveries and handling luggage for clients.
• Maintaining vehicles' fuel levels and cleanliness.
• Reporting any accidents and tickets received to your manager and Human Resources immediately.
• Logging in all driving times and destinations.
• Listen and respond to guest inquiries using a positive, clear speaking voice.
• Handle all guest requests and questions in an efficient manner.
• Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.
• Transport the Exchange Visitors to-and-from campus, Walmart, Laundry, etc. according to the shuttle schedule.
• Assist with mail runs, to-and-from the post office.

Kenntnisse

Customer service

English communication

Driver's license

Stand and mobility

Ausbildung

High school diploma

Jobbeschreibung

The Abbey Resort in Fontana-on-Geneva Lake, Wisconsin, is seeking Guest Service Attendants to welcome guests, assist with luggage and valet, and shuttle guests as needed. You will be the first impression, guiding guests to services with a friendly, professional demeanor.

This role requires a valid driver license, ability to lift 50 lbs, and at least 1 year in customer service. You will work full shifts, maintain the valet area, transport Exchange Visitors, and help guests enjoy memorable stays.