Guest Experience & Reservations Pro — Ski & Snowboard School

Aspen Skiing Company; Snowmass Village (CO); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Employee Ski Pass

Seasonal Benefits

Discounts

Job summary

Aspen Skiing Company is seeking a Ski & Snowboard School Sales & Reservations Agent to assist guests with planning and booking on-mountain experiences with professionalism and warmth. You will support the school and operations while delivering a world-class guest journey from inquiry to final reservation.

Ideal candidates have 1+ year in customer service or sales, strong communication skills, and the ability to upsell and cross-sell offerings.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• Minimum 1 year of experience in customer service, sales, or reservations.
• Experience with phone and email communication in a professional setting.

Responsibilities

• Deliver exceptional guest service by engaging with guests and selling Ski & Snowboard School products (lessons, lift tickets, season passes, rentals, activities).
• Promote the Ski & Snowboard School and Pros with in-depth knowledge and upselling strategies.
• Build guest relationships, answer questions, and ensure needs are met before, during, and after booking.

Skills

Customer Service

Reservations

Phone & Email

Upselling

Sales Targets

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office

Reservation Systems

Job description

Aspen Skiing Company is seeking a Ski & Snowboard School Sales & Reservations Agent to assist guests with planning and booking on-mountain experiences with professionalism and warmth. You will support the school and operations while delivering a world-class guest journey from inquiry to final reservation.

Ideal candidates have 1+ year in customer service or sales, strong communication skills, and the ability to upsell and cross-sell offerings.