Guest Experience Specialist — Ski Retail & Rental

Aspen Skiing Company; Snowmass Village (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee ski pass

Paid time off

Employee discounts

Seasonal full-time benefits

Job summary

Aspen Skiing Company is seeking a Store Associate for Four Mountain Sports retail and rental locations. The role is multi-functional, supporting Retail Sales, Rental Technician, or Cashier operations while guiding guests to the right products and services to enhance their mountain experience.

The position reports to the Store Manager and requires a high school diploma plus 1–2 years in guest-facing roles; cash handling and POS experience a plus. Seasonal full-time benefits apply.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of experience in retail, hospitality, rental, or guest service roles preferred.
• Experience in ski or snowboard rental operations or technical equipment fitting preferred.
• Minimum 6 months of experience handling cash transactions and operating POS systems preferred.

Responsibilities

• Deliver a welcoming first impression and a service-driven experience by engaging guests to understand needs and goals.
• Provide personalized product and service recommendations across apparel, hardgoods and accessories.
• Execute retail sales with strong product knowledge and effective communication of features and benefits.
• Support rental operations by fitting and adjusting equipment for comfort, performance, and safety.
• Operate POS systems accurately and adhere to cash handling procedures.
• Maintain a clean, organized sales floor and support merchandising standards.
• Collaborate across retail, rental, and cashier functions to support store demand.

Skills

Customer service

Product knowledge

Cash handling

Sales techniques

Communication

Education

High school diploma or equivalent

Tools

POS systems

Cash handling procedures

Job description

Aspen Skiing Company is seeking a Store Associate for Four Mountain Sports retail and rental locations. The role is multi-functional, supporting Retail Sales, Rental Technician, or Cashier operations while guiding guests to the right products and services to enhance their mountain experience.

The position reports to the Store Manager and requires a high school diploma plus 1–2 years in guest-facing roles; cash handling and POS experience a plus. Seasonal full-time benefits apply.