Guest Experience & Reservations Specialist

Aspen Skiing Company; Colorado; On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Employee Ski Pass and Dependent Passes

Other company perks

Job summary

Aspen Skiing Company in Colorado is seeking a Ski & Snowboard School Sales & Reservations Agent to help guests plan and book on-mountain experiences with warmth and accuracy. This role supports the guest journey from inquiry to reservation in a fast-paced environment.

The position requires at least 1 year in customer service or reservations, strong English communication, MS Office skills, and knowledge of resort offerings. Seasonal full-time with benefits; apply by Dec 1, 2026.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• Minimum of 1 year in customer service, sales, or reservations.
• Experience with phone and email communication in a professional setting.
• Experience with sales targets or performance goals preferred.

Responsibilities

• Deliver exceptional guest service and sell Ski & Snowboard School products.
• Promote offerings and upsell/cross-sell to guests.
• Build relationships with guests and assist with reservations.
• Provide accurate product information and assist with booking.
• Stay knowledgeable about seasonal programs and events.
• Communicate clearly with guests and team members.
• Troubleshoot guest concerns and escalate when needed.
• Collaborate with internal teams for a seamless guest experience.

Skills

Fluent English

Verbal & written communication

MS Office

Reservation systems

Upselling / cross-selling

Guest service

Typing 50 WPM

Organizational skills

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Aspen Skiing Company in Colorado is seeking a Ski & Snowboard School Sales & Reservations Agent to help guests plan and book on-mountain experiences with warmth and accuracy. This role supports the guest journey from inquiry to reservation in a fast-paced environment.

The position requires at least 1 year in customer service or reservations, strong English communication, MS Office skills, and knowledge of resort offerings. Seasonal full-time with benefits; apply by Dec 1, 2026.