Guest Experience Rental Associate

Seacrest Southwest; Naples (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Crystal Lake RV Resort in Florida is seeking a friendly Rental Associate to welcome guests, process reservations and manage rental agreements. You will handle deposits, payments, inquiries, and coordinate arrivals and departures, working weekends during peak season.

A strong focus on courtesy, organization, and clear communication is essential. Every day brings guest interactions across the resort, ensuring a seamless experience from booking through checkout.

Qualifications

• High school diploma or equivalent required.
• 2+ years in customer service, hospitality, leasing, or rental experience preferred.
• Strong computer skills, including Microsoft Office.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• Ability to learn reservation and property management software.
• Positive attitude and guest-first mindset.
• Self-motivated and dependable.
• Ability to work a flexible schedule, including weekends during peak season.

Responsibilities

• Welcome guests in person, by phone, and electronically with professionalism and courtesy.
• Manage reservations, rental agreements, deposits, and payments.
• Assist guests with rental inquiries, availability, rates, and resort amenities.
• Prepare reservation paperwork and maintain accurate guest and reservation records.
• Coordinate guest arrivals and departures.
• Conduct tours of available rental units and community amenities.
• Coordinate with maintenance and other departments to ensure rental units are ready for guests.
• Communicate with property owners and guests regarding rental-related questions.
• Respond promptly to guest concerns and provide excellent customer service.
• Support marketing efforts through guest outreach and promotional communications.
• Perform additional duties as assigned.

Skills

Customer service

Hospitality

Organization

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Crystal Lake RV Resort in Florida is seeking a friendly Rental Associate to welcome guests, process reservations and manage rental agreements. You will handle deposits, payments, inquiries, and coordinate arrivals and departures, working weekends during peak season.

A strong focus on courtesy, organization, and clear communication is essential. Every day brings guest interactions across the resort, ensuring a seamless experience from booking through checkout.