RV Resort Guest Experience & Reservations Specialist

PainCeptor; California (MO); Hybrid; USD 38,000 - 45,000; Full time

Job summary

Pala RV Resort is seeking a Guest Services/Reservations Associate to enhance the guest experience from initial reservation through stay. You will maintain appearance and cleanliness of the RV Resort and support daily reservations and guest services to ensure high standards.

Responsibilities include handling reservations, processing payments, managing inquiries, and assisting with transportation needs to/from the casino and resort.

Qualifications

• Proficient in Microsoft Office (Excel, Word, and Outlook).
• Excellent phone etiquette, people, and strong communication skills.
• Must have mathematical, analytical, and reasoning ability.
• Must read, write, speak, and understand English.
• Ability to be flexible with work schedule.
• Must possess a valid California Driver’s License and good driving record.

Responsibilities

• Promptly answer incoming telephone calls and ensure guests receive high quality service at all times.
• Maintain a pleasant and professional attitude when processing reservations or assisting guests.
• Knowledge of RV Resort sites’ availability for future and present dates.
• Schedule and process reservations, confirmations, cancellations, changes, moves, refunds per policies.
• Prepare Welcome packets for guest arrivals.
• Balance shift check-out procedures as relates to credit card and cash sales.
• Understand RV Resort reservation system application functionality.
• Verify proper vehicle access registration to RV Resort.
• Channel guest complaints according to RV Resort procedures.
• Check emails and ensure inquiries are processed on time.
• Adhere to company policies and RV Resort service standards.
• Suggest ideas to standardize procedures and improve efficiency.
• Assist guests with transportation services to/from Pala Casino West Entrance/RV Resort as directed by management.
• Follow all policies related to vehicle, inspection, cleanliness, disinfection, and stock levels.
• Perform other duties as assigned.

Skills

Microsoft Office proficiency

Phone etiquette

Communication skills

Analytical thinking

English fluency

Flexibility

California driver’s license

Tools

Excel

Word

Outlook

Job description

Pala RV Resort is seeking a Guest Services/Reservations Associate to enhance the guest experience from initial reservation through stay. You will maintain appearance and cleanliness of the RV Resort and support daily reservations and guest services to ensure high standards.

Responsibilities include handling reservations, processing payments, managing inquiries, and assisting with transportation needs to/from the casino and resort.