Guest Service Team Member

Lakebelle; Town of Florida (NY); On-site; USD 20,664 - 30,307; Full time

Job summary

Lake Belle RV Resort in Florida seeks a friendly Guest Services Team Member to welcome guests, assist with RV site setup, and coordinate with staff to resolve issues.

You will manage reservations, check-ins/outs, and provide local recommendations in a fast-paced, smoke-free environment. Weekend/holiday availability and teamwork are essential to deliver outstanding guest experiences. We offer competitive pay and growth opportunities.

Qualifications

• Experience in customer service or hospitality preferred.
• Excellent interpersonal and communication skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Welcome guests upon arrival and provide a brief orientation about the resort’s facilities and services.
• Assist guests in RV site setup if necessary.
• Resolve guest issues or elevate them to the appropriate staff.
• Answer guest inquiries, provide directions, and offer recommendations for local attractions, dining, and activities.
• Assist in managing reservations, including booking, changes, and cancellations using the resort's reservation system.
• Ensure a smooth check-in and check-out process for all guests.
• Address and resolve guest complaints and issues quickly and effectively, ensuring guest satisfaction.
• Coordinate with other resort staff to resolve any guest-related issues promptly.
• Maintain clear and accurate records of guest requests and preferences to enhance personalized service.
• Communicate important guest information and feedback to the management team to improve service quality.
• Assist in maintaining the cleanliness and organization of the resort.
• Assist in enforcing the rules and procedures of the resort.

Skills

Customer service

Hospitality

Interpersonal communication

Teamwork

Independent work

Cloud-based apps

Education

High school diploma or equivalent

Hospitality Management certification (optional)

Tools

Reservation system

Job description

Guest Services Team Member

Position Title: Guest Services Team Member

Location: Lake Belle RV Resort, Holly Hill, FL

Reports To: Resort Manager

Position Type: Full-time/Part-Time

Job Overview:

Lake Belle RV Resort is looking for friendly and attentive Guest Services Support Staff to join our team. This role is crucial for providing our guests with an exceptional experience during their stay at our resort. The ideal candidate will have excellent communication skills, a passion for service, and the ability to handle various guest service operations. This position requires individuals who can work flexibly, including weekends and holidays.

Key Responsibilities:

• Guest Interaction:
  • Welcome guests upon their arrival and provide a brief orientation about the resort’s facilities and services.
  • Assist guests in RV site setup if necessary.
  • Resolve guest issues or elevate them to the appropriate staff.
  • Answer guest inquiries, provide directions, and offer recommendations for local attractions, dining, and activities.
• Reservation Management:
  • Assist in managing reservations, including booking, changes, and cancellations using the resort's reservation system.
  • Ensure a smooth check-in and check-out process for all guests.
• Address and resolve guest complaints and issues quickly and effectively, ensuring guest satisfaction.
• Coordinate with other resort staff to resolve any guest-related issues promptly.
• Communication and Information:
  • Maintain clear and accurate records of guest requests and preferences to enhance personalized service.
  • Communicate important guest information and feedback to the management team to improve service quality.
• Grounds Support:
  • Assist in maintaining the cleanliness and organization of the resort.
  • Assist in enforcing the rules and procedures of the resort.

Qualifications:

• Experience in customer service, hospitality, or related field preferred.
• Excellent interpersonal and communication skills.
• Ability to work effectively in a team and independently.
• Proficient in using cloud based apps and tools.
• High school diploma or equivalent; additional certification in Hospitality Management is a plus.

Working Conditions:

• Ability to work shifts, including weekends, evenings, and holidays.
• Fast-paced environment, often requiring multitasking and managing multiple guest requests simultaneously.
• We are a clean air resort - There is absolutely no smoking or vaping allowed on property.
• Background check and drug tests are mandatory for employment.

What We Offer:

• Competitive hourly wage or salary based on experience.
• Opportunities for professional growth and development within the hospitality industry.
• A positive and supportive work environment.
• The chance to be part of a vibrant and thriving RV resort community.

If you are passionate about hospitality and enjoy providing top-notch customer service, we encourage you to apply for the Guest Services Support Staff position at Lake Belle RV Resort. Join our team in delivering outstanding service and creating memorable experiences for our guests.

To Apply:
Please submit your resume and cover letter detailing your qualifications and experience to [e-mail]