Guest Services & Reservations Specialist

Lakebelle; Town of Florida (NY); On-site; USD 20,664 - 30,307; Full time

Job summary

Lake Belle RV Resort in Florida seeks a friendly Guest Services Team Member to welcome guests, assist with RV site setup, and coordinate with staff to resolve issues.

You will manage reservations, check-ins/outs, and provide local recommendations in a fast-paced, smoke-free environment. Weekend/holiday availability and teamwork are essential to deliver outstanding guest experiences. We offer competitive pay and growth opportunities.

Qualifications

• Experience in customer service or hospitality preferred.
• Excellent interpersonal and communication skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Welcome guests upon arrival and provide a brief orientation about the resort’s facilities and services.
• Assist guests in RV site setup if necessary.
• Resolve guest issues or elevate them to the appropriate staff.
• Answer guest inquiries, provide directions, and offer recommendations for local attractions, dining, and activities.
• Assist in managing reservations, including booking, changes, and cancellations using the resort's reservation system.
• Ensure a smooth check-in and check-out process for all guests.
• Address and resolve guest complaints and issues quickly and effectively, ensuring guest satisfaction.
• Coordinate with other resort staff to resolve any guest-related issues promptly.
• Maintain clear and accurate records of guest requests and preferences to enhance personalized service.
• Communicate important guest information and feedback to the management team to improve service quality.
• Assist in maintaining the cleanliness and organization of the resort.
• Assist in enforcing the rules and procedures of the resort.

Skills

Customer service

Hospitality

Interpersonal communication

Teamwork

Independent work

Cloud-based apps

Education

High school diploma or equivalent

Hospitality Management certification (optional)

Tools

Reservation system

Job description

Lake Belle RV Resort in Florida seeks a friendly Guest Services Team Member to welcome guests, assist with RV site setup, and coordinate with staff to resolve issues.

You will manage reservations, check-ins/outs, and provide local recommendations in a fast-paced, smoke-free environment. Weekend/holiday availability and teamwork are essential to deliver outstanding guest experiences. We offer competitive pay and growth opportunities.