Guest Experience & Reception Specialist

Spsnorthamerica; Pasadena (CA); On-site; USD 40,000 - 48,000; Full time

Job summary

SPS North America is seeking a Receptionist to greet visitors, answer inbound calls, and deliver exceptional service to employees and guests. The role emphasizes professionalism, promptness, and courtesy, with occasional support for mail, hospitality, and general office tasks.

You will support conference room setup, maintain supplies, assist with administrative duties, and help ensure a smooth front-desk operation.

Qualifications

• High School Diploma (or equivalent) required.
• 1–3 years prior work experience. Strong preference in previous administrative/reception/concierge professional experience.
• Ability to work assigned work hours determined by the manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem‑solving.
• Superb written and verbal English communication skills.
• A strong task‑driven personality driven by customer satisfaction.
• Ability to multi‑task and prioritize tasks, assignments, and customer needs.
• Current knowledge or ability to learn computer‑based systems required for functions of position such as: Multi‑phone line systems, PC/Mac systems, MS Office experience, Multifunctional devices (i.e. Copiers/Scanners), Fax/mail machines and/or other devices used in SPS service areas.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Responsibilities

• Provides 5-star customer service to all employees and visitors (in all forms of communication).
• Answers incoming telephone calls and routes callers to the person who can best assist them.
• Ensures all visitors complete, sign, and understand their responsibility for adhering to the corporation’s NDA.
• Logs visitors into the registration system.
• Activates access for temporary badges for employees who forgot or lost their badge or are experiencing issues with their current badge.
• Issues facility access cards to employees.
• Answers and properly routes global calls, some confidential in nature, using company-wide switchboard.
• Prioritizes calls and escalates customer service issues to the proper chain of command.
• Takes initiative to ensure the company phone and speed dial lists are current.
• Responsible for training a back‑up and providing guidance on policies and procedures.
• Notifies employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate.
• Provides light administrative support to staff as directed such as scheduling meeting rooms, ordering catering, and assisting other teams when needed.

Skills

Customer service

Communication

Confidentiality

Time management

Multitasking

Professional appearance

Education

High School Diploma

Tools

MS Office

Phone systems

Copiers/Scanners

Job description

SPS North America is seeking a Receptionist to greet visitors, answer inbound calls, and deliver exceptional service to employees and guests. The role emphasizes professionalism, promptness, and courtesy, with occasional support for mail, hospitality, and general office tasks.

You will support conference room setup, maintain supplies, assist with administrative duties, and help ensure a smooth front-desk operation.