Guest Experience Concierge | Front Desk & Admin Support

SPS North America Inc.; Pasadena (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Career Growth

Paid Time Off

Bonuses

Extensive benefits

Job summary

The Receptionist position at SPS North America Inc. in Pasadena, CA, greets visitors, answers calls, and delivers exceptional service to employees and clients.

This role may involve light facilities, mail operations, and general office support to maintain a top-tier experience for all SPS personnel. As a cross-trained team member, you will assist in conference room setup, scheduling, catering, and ensuring NDA compliance and visitor registration.

Qualifications

• High School Diploma (or equivalent) required.
• 1–3 years prior work experience. Strong preference in previous administrative/reception/concierge professional experience.
• Ability to work assigned work hours determined by the manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal English communication skills.
• A strong task-driven personality driven by customer satisfaction.
• Ability to multi-task and prioritize tasks, assignments, and customer needs.
• Current knowledge or ability to learn computer-based systems required for functions of position such as: Multi-phone line systems, PC/Mac systems, MS Office experience, Multifunctional devices (i.e. Copiers/Scanners), Fax/mail machines and/or other devices used in SPS service areas.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Responsibilities

• Provides 5-star customer service to all employees and visitors (in all forms of communication).
• Answers incoming telephone calls and routes callers to the person who can best assist them.
• Ensures all visitors complete, sign, and understand their responsibility for adhering to the corporation’s Nondisclosure Agreement (NDA).
• Logs visitors into the registration system.
• Activates access for temporary badges for employees who forgot or lost their badge or are experiencing issues with their current badge.
• Issues facility access cards to employees.
• Answers and properly routes global calls, some confidential in nature, using company‑wide switchboard or provide appropriate information to the caller. Calls are to be handled expeditiously, in a professional and businesslike manner while being friendly and using a high standard of customer service.
• Prioritizes calls and escalates customer service issues to the proper chain of command.
• Takes initiative to ensure the company phone and speed dial lists are current.
• Responsible for training a back‑up and providing guidance on policies and procedures.
• Notifies employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate.
• Provides light administrative support to staff as directed such as scheduling meeting rooms, ordering catering, and assisting other teams when needed for various tasks (envelope labels, compiling manuals, etc.).
• Follows up on loaned access cards to make sure all are returned and contact Security if the card is not returned by the end of the day.
• Builds professional relationships with customers and other teams.
• Maintains the reception area in a neat and orderly fashion to include visitor reading materials.
• Service and replenish the barista, pantry, conference, kitchen, or meeting areas.
• Will perform meeting room and conference room set-ups.
• Monitors the level of office supplies on the floor, and replenishes and orders accordingly.
• Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
• Maintains professionalism and composure when interacting with all callers/visitors.
• Strategically determines what additional support is needed when handling sensitive inquiries in person or on the phone. Provides back of office coverage as needed.
• Proactively seeks out additional work during downtime.
• Driven by client satisfaction
• Expert in customer service skills, professional attitude, and appearance
• Good organizational skills
• Ability to maintain confidentiality
• Strong attention to detail
• Strong aptitude in effectively managing time and on‑going tasks
• Results‑oriented
• Works well with people both internal (SPS) and external (assigned client)
• Fast learner
• Good at following instructions and handling change and/or adverse situations in customer service environments

Skills

Customer service

Communication

Time management

Multitasking

Confidentiality

Attention to detail

Education

High School Diploma

Tools

MS Office

Copiers/Scanners

Job description

The Receptionist position at SPS North America Inc. in Pasadena, CA, greets visitors, answers calls, and delivers exceptional service to employees and clients.

This role may involve light facilities, mail operations, and general office support to maintain a top-tier experience for all SPS personnel. As a cross-trained team member, you will assist in conference room setup, scheduling, catering, and ensuring NDA compliance and visitor registration.