Guest Experience Quality Lead

mymvw; Palm Desert (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth & Development Opportunities

Job summary

Marriott Vacations Worldwide is hiring a Quality Assurance Executive to help ensure accurate processing of sales documents and to uphold high standards of guest service. The role focuses on quality, productivity, and effective feedback, with collaboration between Sales Executives and Managers to resolve discrepancies.

Responsibilities include reviewing contracts, loan documents, and pricing details for Owners, and leveraging available resources to deliver superior experiences.

Qualifications

• No formal software or hardware qualifications stated in the job ad.
• Flexibility to work a schedule including weekends and holidays.

Responsibilities

• Ensure accurate processing of documents pertaining to sales.
• Monitor quality, accuracy, productivity and associate motivation with emphasis on consistency and feedback.
• Review paperwork discrepancies with Sales Executive or Sales Manager.
• Review contract details with customers and thoroughly review loan applications and financial documents.
• Assist guests and Owners using available resources to provide effective service.
• Fulfill requests from Owners regarding pricing, maps, descriptions, and portfolio information.

Job description

Marriott Vacations Worldwide is hiring a Quality Assurance Executive to help ensure accurate processing of sales documents and to uphold high standards of guest service. The role focuses on quality, productivity, and effective feedback, with collaboration between Sales Executives and Managers to resolve discrepancies.

Responsibilities include reviewing contracts, loan documents, and pricing details for Owners, and leveraging available resources to deliver superior experiences.