Quality Assurance Specialist

mymvw; New York (NY); Presencial; USD 41.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Pay

Medical/Dental/Vision Benefits

401K Opportunities

Travel Discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling

Descripción de la vacante

Marriott Vacations Worldwide is looking for a Quality Assurance Executive who will assist in creating memorable vacation experiences. In this role, you will process sales documents accurately and focus on quality and consistency while engaging with guests and team members.

The position requires a flexible work schedule, ability to lift items, and attention to detail in reviewing financial documents and contracts.

Formación

• Available to work a flexible schedule including weekends and holidays.
• Ability to lift/carry/push/pull items weighing up to 25lbs.
• Capable of performing bending, twisting, pulling, and stooping.

Responsabilidades

• Assure complete and accurate processing of documents pertaining to sales.
• Focus on quality, accuracy, and productivity with effective feedback.
• Review paperwork discrepancies with the Sales Executive and/or Sales Manager.
• Review details of contracts with customers.
• Thoroughly review loan applications and financial documents.
• Fulfill requests from Owners regarding property information.

Descripción del empleo

Expected Income: $30/hr - $40/hr

Are you looking for a place where meaningful moments are made together?

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Quality Assurance Executive, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities

*Benefit eligibility will vary by position

As a Quality Assurance Executive, a typical day will include:

• Assure complete and accurate processing of documents pertaining to sales.

• Focus on quality, accuracy, productivity and associate motivation with emphasis on monitoring consistency, effective feedback, and accurate tracking.

• Review any paperwork discrepancies or deficiencies with the Sales Executive and/or Sales Manager.

• Review details of contracts with customers.

• Thoroughly review loan applications and financial documents with the customer and ensures proper completion.

• Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.

• Fulfill requests from Owners regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Develop and maintain positive working relationships with others. Support team to reach common goals and listen and respond appropriately to the concerns of employees.

• Always follow company policies and safety procedures.

To Become a Quality Assurance Executive:

• Available to work a flexible schedule to include weekends and holidays.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.