Quality Assurance Executive — Guest Experience Leader

Marriott Ownership Resorts, Inc.; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development Opportunities

Job summary

Marriott Vacations Worldwide is seeking a Quality Assurance Executive to ensure accurate processing of sales documents and to monitor quality, accuracy, and productivity while motivating associates. The role involves reviewing contracts, loan applications, and pricing details to provide excellent service to Owners and guests.

This position requires a flexible schedule including weekends/holidays, adherence to company policies, and potential background and drug screening as per policy.

Qualifications

• Available to work a flexible schedule to include weekends and holidays.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Responsibilities

• Assure complete and accurate processing of documents pertaining to sales.
• Focus on quality, accuracy, productivity and associate motivation with emphasis on monitoring consistency, effective feedback, and accurate tracking.
• Review any paperwork discrepancies or deficiencies with the Sales Executive and/or Sales Manager.
• Review details of contracts with customers.
• Thoroughly review loan applications and financial documents with the customer and ensures proper completion.
• Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.
• Fulfill requests from Owners regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals and listen and respond appropriately to the concerns of employees.
• Always follow company policies and safety procedures.

Job description

Marriott Vacations Worldwide is seeking a Quality Assurance Executive to ensure accurate processing of sales documents and to monitor quality, accuracy, and productivity while motivating associates. The role involves reviewing contracts, loan applications, and pricing details to provide excellent service to Owners and guests.

This position requires a flexible schedule including weekends/holidays, adherence to company policies, and potential background and drug screening as per policy.