Guest Experience & Property Operations Associate

Kasa; New York (NY); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Kasa Travel Credit

Paid Time Off

Health Coverage

Job summary

Kasa is seeking a Property Operations Associate (Hospitality) to be the on-site face of the guest experience in the East market, supporting 70 Pine operations. You will greet guests, address needs, and ensure spaces meet brand standards for a premium stay.

Role involves regular in-person inspections, collaboration with teams, and cost-effective improvements. Open availability including nights, weekends, and holidays is required to align with hospitality demand.

Qualifications

• Think like an owner, driving value and profitability.
• Proficient with modern technology tools and platforms.
• Comfortable performing minor repairs and hands-on tasks.
• Establish and improve processes to maintain high quality.
• Willing to work nights, weekends, and holidays as needed.
• Collaborative and customer-focused mindset.
• Confident, empathetic problem solver for guest needs.
• Supports change management and new tools adoption.

Responsibilities

• Welcome guests and assist with relocations as needed.
• Plan and strategize for next-day operations in the market.
• Host guest engagement events and provide local recommendations.
• Ensure public spaces and units are clean, safe, and well maintained.
• Collaborate with on-site and partner teams to drive improvements.

Skills

Think Like an Owner

Tech Savvy

Handy

Quality Control Leader

Reliable

Collaborative

Smooth Operator

Change Agent

Process Minded

Job description

Kasa is seeking a Property Operations Associate (Hospitality) to be the on-site face of the guest experience in the East market, supporting 70 Pine operations. You will greet guests, address needs, and ensure spaces meet brand standards for a premium stay.

Role involves regular in-person inspections, collaboration with teams, and cost-effective improvements. Open availability including nights, weekends, and holidays is required to align with hospitality demand.