On-Site Guest Experience & Property Ops Lead

Kasa Living, Inc.; Austin (TX); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Kasa Travel Credit

Paid Time Off

Cell phone reimbursement

Health coverage

Wi-Fi stipend

Home office stipend

Job summary

Kasa Living, Inc. is looking for a Property Operations Associate (Hospitality) on-site in Austin to ensure guests have a seamless stay.

You will be the face of Kasa in the Studio Haus building, coordinating daily operations, guest support, and on-site maintenance to meet brand standards. You will inspect units, assist with relocations, plan next-day activities, host guest events, and share local recommendations.

Qualifications

• Think like an owner at all times by taking accountability for unit/building performance.
• Tech savvy and proficient with modern tools to complete daily work.
• Handy with a toolkit and able to handle minor repairs.
• Quality control leader ensuring high standards and proactive improvements.
• Reliable, punctual, and willing to work nights, weekends.
• Collaborative with leadership and peers to meet goals.
• Smooth operator capable of resolving guest needs with empathy.
• Change agent who can implement new processes and tools.
• Process minded and able to follow established procedures.

Responsibilities

• Welcome guests and assist with relocations.
• Plan and strategize for next-day operations and VIP experiences.
• Host guest engagement events and provide local area recommendations.
• Conduct in-person unit inspections to maintain brand standards.
• Collaborate daily with Kasa teams to drive efficient operations.

Skills

Think Like an Owner

Tech Savvy

Handy

Quality Control Leader

Reliable

Collaborative

Smooth Operator

Change Agent

Process Minded

Job description

Kasa Living, Inc. is looking for a Property Operations Associate (Hospitality) on-site in Austin to ensure guests have a seamless stay.

You will be the face of Kasa in the Studio Haus building, coordinating daily operations, guest support, and on-site maintenance to meet brand standards. You will inspect units, assist with relocations, plan next-day activities, host guest events, and share local recommendations.