Senior Hospitality Operations Leader – Onsite & Guest Experience

Kasa Living; Denver (CO); On-site; USD 81,000 - 83,000; Full time

Benefits offered by this job

Kasa Travel Credit

Health insurance

401(k) plan with match

Flexible PTO

Wi-Fi stipend

Home office stipend

Job summary

Kasa Living is seeking a Senior Operations Manager to lead a high-performing onsite team across rooms, housekeeping, maintenance, and other departments at partner properties. You will drive revenue, manage costs, and ensure guest satisfaction, spending most of your time onsite while upholding Kasa standards.

You’ll collaborate with partners, guests, and vendors, shaping strategies, overseeing safety and service quality, and mentoring staff to deliver consistent, hospitality-focused experiences.

Qualifications

• 2+ years of hotel management experience. Proficiency with property management systems and other core hospitality software.
• Demonstrated ability to drive guest experience scores (GSS, NPS, or brand-specific metrics).
• If something needs to be done, you’re willing to roll up your sleeves to get it done.
• Effectively identifies, prioritizes, and secures business partnerships to expand revenue streams further.
• Recognized as an inclusive leader who leads with empathy, understanding, and intuition to meet the needs of direct reports, partners, and customers.
• Ability to think critically, anticipate future trends and develop effective long-term strategies to achieve organizational goals.
• You’re comfortable hiring and developing high performers and parting ways with those who don’t meet the bar.
• Understand and interpret financial statements and operational data from a variety of sources; synthesize data to make informed recommendations and changes in team goals and tactics
• Reconcile and educate others on country-specific cultural norms to promote awareness, inclusion, and belonging.
• Confident and clear communicator with the ability to partner and influence at all levels in an engaging and comprehensive manner; comfortable with being in the spotlight, driving crucial conversations, and delivering feedback.

Responsibilities

• Lead teams which may include rooms, housekeeping, maintenance, security, and F&B.
• Drive operating profit per unit by driving revenues, managing cost controls, and partnering with colleagues on the Commercial team.
• Monitor guest feedback across all channels and work to eliminate recurring issues.
• Champion a culture of service excellence and operational excellence in support of a hospitality-centered operating model.
• Build relationships with local businesses, vendors, and the broader community.

Skills

Hospitality Leader

Guest Experience Champion

No Task Too Small

Revenue

Empathetic Leader

Strategic Thinker

Predictive Analyzer

Team Builder

Financial Acumen

Culture Translator

Prolific Communicator

Job description

Kasa Living is seeking a Senior Operations Manager to lead a high-performing onsite team across rooms, housekeeping, maintenance, and other departments at partner properties. You will drive revenue, manage costs, and ensure guest satisfaction, spending most of your time onsite while upholding Kasa standards.

You’ll collaborate with partners, guests, and vendors, shaping strategies, overseeing safety and service quality, and mentoring staff to deliver consistent, hospitality-focused experiences.