Guest Experience Programs Intern — Fan Engagement & Events

Penske Entertainment (IMS, INDYCAR, IMS Productions); Indianapolis (IN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Ambassador for IMS & Indy 500

Developmental programming & networking

Job summary

Penske Entertainment is offering a Guest Experience Programs Intern position for the 2027 season in Indianapolis, IN. This part-time internship supports the Guest Experience Non-Profit Program, College Program staff events, and day-of staffing at events.

You will collaborate across departments, recruit seasonal staff, manage databases, and assist with event-day problem-solving while gaining exposure to Penske’s motorsports brands and development opportunities.

Qualifications

• IMS College Program experience preferred.
• Strong interest in event and staffing operations.
• Experience in event planning and execution.
• Ability to quickly process and react to problems with minimal supervision.
• Innovative thinker and self-starter able to lead teams to success.
• Effective written/verbal communication and advanced computer skills.
• Strong interpersonal and leadership skills.
• Clerical, organizational and operational skills with initiative and flexibility.
• Cultural competence and ability to thrive in a diverse environment.
• Alignment with Penske Entertainment’s core values and standards.

Responsibilities

• Understand and contribute to the Non-Profit Program strategic goals.
• Provide support with onboarding activities for all seasonal employees.
• Coordinate correspondence with a diverse group of seasonal employees.
• Work with Guest Experience team to plan and execute College Program staff events.
• Aid in recruitment efforts for both programs during event planning period.
• Help manage the Guest Experience Non-Profit database and provide follow-up support.
• Coordinate Guest Experience Non-Profit check-in operations.
• Assist with scheduling and communication of participants.
• Troubleshoot staffing issues such as no-show coverage and over fulfillment.
• React to event day issues and assist with problem-solving initiatives.
• Aid in collection of NFP & CP fulfillment rates during events.
• Provide administrative and operational support for IMS Guest Experience.
• Assist with post-event feedback collection and reporting.
• Participate in all College Program activities and development opportunities.
• Resolve and communicate customer service-related issues/concerns.
• Other duties as assigned by supervisor.

Skills

IMS College Program experience

Event planning

Staffing operations

Problem solving

Written/verbal communication

Interpersonal leadership

Clerical/organizational skills

Cultural competence

Alignment with Penske values

Education

Undergraduate or graduate degree in progress

Job description

Penske Entertainment is offering a Guest Experience Programs Intern position for the 2027 season in Indianapolis, IN. This part-time internship supports the Guest Experience Non-Profit Program, College Program staff events, and day-of staffing at events.

You will collaborate across departments, recruit seasonal staff, manage databases, and assist with event-day problem-solving while gaining exposure to Penske’s motorsports brands and development opportunities.