Education Programs & Reservations Specialist

Virginia Living Museum, Inc.; Newport News (VA); Hybrid; USD 22,000 - 33,000; Part time

Job summary

Virginia Living Museum seeks a part-time Education Program & Reservations Coordinator to support school, public, and private reservations. The role assists in admissions revenue, aligns with the museum's strategic goals, and reports to the Senior Director, Guest Engagement.

The ideal candidate has strong customer service and database skills, familiarity with Altru CRM, and the ability to manage multiple tasks with calm under pressure. Evening/weekend work may be required.

Qualifications

• Outgoing, friendly, confident personality and commitment to guest service.
• Two years of database experience and scheduling responsibilities.
• Experience with Microsoft 360 and Google Workspace.
• Familiarity with a CRM; Altru experience preferred.
• Self-motivated with minimal supervision and strong communication.
• First Aid certification or willingness to obtain it at museum expense.

Responsibilities

• Be a positive, enthusiastic representative of the Virginia Living Museum.
• Provide administrative support for Guest Engagement and Education staff.
• Book parties, group tours, and other tours including the planetarium.
• Coordinate reservations by phone, email, and in person for school and public programs.
• Prepare and email confirmations; assist with arrivals and inquiries.
• Track attendance statistics and prepare reports as requested.
• Prepare invoices and track payments; monitor revenue vs. budget goals.
• Maintain reservations calendars and update the Altru system as needed.
• Schedule room use and respond to online reservations requests.
• Support volunteer/intern integration and act as Manager on Duty when required.
• Assist with museum events and other duties as assigned.

Skills

Customer service

Communication skills

Database experience

CRM experience

Attention to detail

Calm under pressure

Tools

Altru

Microsoft 360

Google Workspace

Job description

Virginia Living Museum seeks a part-time Education Program & Reservations Coordinator to support school, public, and private reservations. The role assists in admissions revenue, aligns with the museum's strategic goals, and reports to the Senior Director, Guest Engagement.

The ideal candidate has strong customer service and database skills, familiarity with Altru CRM, and the ability to manage multiple tasks with calm under pressure. Evening/weekend work may be required.