Guest Experience Associate – Museum & Tickets

CW Talent; Williamsburg (VA); On-site; USD 22,000 - 31,000; Full time

Job summary

Colonial Williamsburg Foundation is seeking a Guest Service Specialist to greet onsite visitors, answer inquiries, and help orient guests to the Colonial Williamsburg experience across the Historic Area and museums.

You will operate an automated ticketing system, support entry points, promote retail and dining facilities, collect customer data, and ensure high-quality service with accurate transactions in a busy, historic setting.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of experience in customer service.
• Proficiency in Microsoft Office suite.
• Knowledge of Tessitura CRM and/or other ticketing or CRM systems.
• Strong verbal communication skills and ability to work with diverse groups.

Responsibilities

• Welcoming visitors at entry points and representing Colonial Williamsburg Foundation to guests.
• Assist in opening/closing of entry points and monitor accessibility and safety of locations.
• Operate automated ticketing systems and ensure accuracy of transactions.
• Manage flow of theater queues and assist with film introductions.
• Promote retail sales, lodging, and dining facilities; sell tickets across various channels.
• Validate advance ticket sales and capture guest information.
• Participate in daily stand-up briefings and share important updates.
• Provide guest-focused service, orientation, and information on transportation and amenities.
• Ensure accurate collection of customer data into systems.
• Process discounts and promotions while maintaining cash handling accuracy.
• Assist leadership in addressing customer inquiries and maintaining a positive guest experience.

Skills

Customer service experience

Strong verbal communication

Microsoft Office proficiency

Tessitura CRM knowledge

Education

High school diploma or equivalent

Tools

Tessitura CRM

Job description

Colonial Williamsburg Foundation is seeking a Guest Service Specialist to greet onsite visitors, answer inquiries, and help orient guests to the Colonial Williamsburg experience across the Historic Area and museums.

You will operate an automated ticketing system, support entry points, promote retail and dining facilities, collect customer data, and ensure high-quality service with accurate transactions in a busy, historic setting.