Guest Engagement Associate

Child Care Aware; Richmond, Northern (VA, KY); Hybrid; USD 17,000 - 24,000; Part time

Benefits offered by this job

Leave benefits

Retirement benefits

Wellness benefits

Job summary

The Virginia Museum of History & Culture seeks a Guest Engagement Associate to help ensure a welcoming environment for guests, provide accurate wayfinding information, and support a friendly retail experience. The role also involves assisting with digital outreach and on-site programming.

This part-time, non-exempt position requires strong communication, basic Microsoft Office skills, and a willingness to work weekends, holidays, and select events. Training provided.

Qualifications

• Must be responsible, flexible, punctual, and able to work well under pressure.
• Excellent communication skills and basic Microsoft Office knowledge.
• Willingness to work weekends, holidays, and select events.

Responsibilities

• Staff desks at museum entry points, assist guests with wayfinding and exploration, and provide customer service.
• Operate POS systems to process admission and retail sales, assist with visual merchandising, and maintain the store appearance.
• Fulfill web and mail-order purchases and assist with digital outreach and on-site programming for students and adults.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Microsoft Office

Flexibility

Punctuality

Education

High School Diploma or Equivalent

Tools

POS systems

Job description

Position Description
Updated April 16, 2026
Title: Guest Engagment Associate
Division: Education & Engagement
Reports to: Director of Guest Engagement
Position Status: Part-time; Non-Exempt
Salary Range/Pay Rate: $15.00/hour
Whether igniting a passion for the study of the past, empowering an interest in civic engagement, or providing an introduction to the Commonwealth, the Virginia Museum of History & Culture offers meaningful experiences for all. Whatever the role, your work here helps bring Virginia’s story—past, present, and future to life.
If you are curious, creative, and passionate about preserving and sharing Virginia history, your next chapter starts now!
Position Summary:
The Virginia Museum of History & Culture (VMHC) seeks a qualified candidate for the position of Guest Engagement Associate, who has an authentic interest in the mission and work of the VMHC. Guest Engagement Associates serve as a part of the Education & Engagement Division and report directly to the Director of Guest Engagement. They are tasked with creating a welcoming environment for all Virginia Museum of History & Culture guests, while providing excellent customer service, accurate wayfinding information, and maintaining a friendly retail experience. In addition, qualified candidates will assist with digital outreach and on-site programming as needed.

Key Responsibilities:

Duties & Responsibilities:

• Staff desks at museum entry points, assist guests with wayfinding and exploration, and provide excellent customer service to all guests
• Operate POS systems to process admission and retail sales, assist with visual merchandising, and maintain the appearance of the museum store
• Fulfill web and mail-order purchases and assist with digital outreach initiatives and on-site programming for students and adults
• Perform other duties as assigned

Required Qualifications:

• Must be responsible, flexible, punctual, and able to work well under pressure
• Must possess excellent communication skills, knowledge of Microsoft Office, and an interest inVirginia history
• Physical requirements include standing for long periods of time, retrieving merchandise that can weigh up to 30 pounds, and the ability to work weekends, holidays, and select special events

Knowledge, Skills & Abilities Necessary:

• Must be responsible, flexible, punctual, and able to work well under pressure
• Must possess excellent communication skills, knowledge of Microsoft Office, and an interest inVirginia history
• Physical requirements include standing for long periods of time, retrieving merchandise that can weigh up to 30 pounds, and the ability to work weekends, holidays, and select special events

Education & Experience Requirements:

• High School Diploma or Equivalent
• Retail and point of sale experience preferred
• Customer service experience preferred

Notes & Special Requirements:

• Must be able to work weekends, holidays, and some nights.
• Leave, wellness and retirement benefits offered in accordance with company policy.

$15.00 / hour

Leave, wellness & retirement benefits offered in accordance to company policy

Job Classification:

Administrative & Office Support

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