Guest Engagement Associate

Virginia Museum of History & Culture; Richmond (VA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Leave benefits

Wellness benefits

Retirement benefits

Job summary

Virginia Museum of History & Culture seeks a part-time Guest Engagement Associate who will welcome guests, guide them with accurate wayfinding, and support a friendly retail experience. The role reports to the Director of Guest Engagement within the Education & Engagement Division.

The position requires excellent customer service, strong communication, and the ability to work weekends and some evenings. Prior retail and POS experience is preferred, with a focus on Virginia history and public

Qualifications

• Must be responsible, flexible, punctual, and able to work well under pressure.
• Must possess excellent communication skills, knowledge of Microsoft Office, and an interest in Virginia history.
• Physical requirements include standing for long periods of time, retrieving merchandise up to 30 pounds, and the ability to work weekends, holidays, and select special events.

Responsibilities

• Staff desks at museum entry points, assist guests with wayfinding and exploration, and provide excellent customer service to all guests.
• Operate POS systems to process admission and retail sales, assist with visual merchandising, and maintain the appearance of the museum store.
• Fulfill web and mail-order purchases and assist with digital outreach initiatives and on-site programming for students and adults.
• Perform other duties as assigned

Skills

Customer service

Communication skills

Microsoft Office

Flexibility

Punctuality

Teamwork

Education

High School Diploma or Equivalent

Tools

POS systems

Microsoft Office

Job description

Updated April 16, 2026

Title:

Guest Engagment Associate

Division:

Education & Engagement

Reports to:

Director of Guest Engagement

Position Status:

Part-time; Non-Exempt

Salary Range/Pay Rate:

$15.00/hour

Whether igniting a passion for the study of the past, empowering an interest in civic engagement, or providing an introduction to the Commonwealth, the Virginia Museum of History & Culture offers meaningful experiences for all. Whatever the role, your work here helps bring Virginia's story-past, present, and future-to life.

If you are curious, creative, and passionate about preserving and sharing Virginia history, your next chapter starts now!

Position Summary:

The Virginia Museum of History & Culture (VMHC) seeks a qualified candidate for the position of Guest Engagement Associate, who has an authentic interest in the mission and work of the VMHC. Guest Engagement Associates serve as a part of the Education & Engagement Division and report directly to the Director of Guest Engagement. They are tasked with creating a welcoming environment for all Virginia Museum of History & Culture guests, while providing excellent customer service, accurate wayfinding information, and maintaining a friendly retail experience. In addition, qualified candidates will assist with digital outreach and on-site programming as needed.

Duties & Responsibilities:

• Staff desks at museum entry points, assist guests with wayfinding and exploration, and provide excellent customer service to all guests
• Operate POS systems to process admission and retail sales, assist with visual merchandising, and maintain the appearance of the museum store
• Fulfill web and mail-order purchases and assist with digital outreach initiatives and on-site programming for students and adults
• Perform other duties as assigned

Knowledge, Skills & Abilities Necessary:

• Must be responsible, flexible, punctual, and able to work well under pressure
• Must possess excellent communication skills, knowledge of Microsoft Office, and an interest inVirginia history
• Physical requirements include standing for long periods of time, retrieving merchandise that can weigh up to 30 pounds, and the ability to work weekends, holidays, and select special events

Education & Experience Requirements:

• High School Diploma or Equivalent
• Retail and point of sale experience preferred
• Customer service experience preferred

Notes & Special Requirements:

• Must be able to work weekends, holidays, and some nights.
• Leave, wellness and retirement benefits offered in accordance with company policy.

Founded in 1831 as the Virginia Historical Society, the VMHC, a private, non-profit organization, is the oldest museum and cultural organization in Virginia, and one of the oldest and most distinguished history organizations in the United States. The museum cares for a renowned collection of more than nine million items representing the far-reaching story of Virginia.

The Virginia Historical Society is an Equal Opportunity Employer.

Salary: $15.00 per hour