Guest Experience Pro — Front Desk (Weekend/Evening)

Western States Lodging; Rochester (MN); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Health, dental, and vision insurance options

Paid vacation time

401(k) with up to 4% company match

Welcoming, team-focused workplace culture

Job summary

Join Western States Lodging as a Full-Time Front Desk Associate at Staybridge Suites / EVEN Hotel in Rochester, MN. This role demands a friendly and dependable individual to manage check-ins, answer calls, and resolve guest concerns. Applicants should have customer service or front desk experience, strong communication skills, and familiarity with OPERA PMS. Benefits include health insurance, paid vacation, and a supportive work environment. This position requires flexible scheduling and a valid driver's license.

Qualifications

• Previous customer service or hotel front desk experience preferred.
• Strong communication and problem-solving skills.
• Friendly, positive, and professional demeanor.
• Willing and able to work weekends.

Responsibilities

• Greet guests and provide a professional first impression.
• Manage guest check-ins and check-outs efficiently.
• Answer phone calls and assist with reservations.
• Provide information about hotel amenities and local dining.

Skills

Customer service experience

OPERA PMS experience

Strong communication skills

Problem-solving skills

Organized and self-motivated

Ability to stand for extended periods

Valid driver's license

Job description

Join Western States Lodging as a Full-Time Front Desk Associate at Staybridge Suites / EVEN Hotel in Rochester, MN. This role demands a friendly and dependable individual to manage check-ins, answer calls, and resolve guest concerns. Applicants should have customer service or front desk experience, strong communication skills, and familiarity with OPERA PMS. Benefits include health insurance, paid vacation, and a supportive work environment. This position requires flexible scheduling and a valid driver's license.