Front Desk Associate

Western States Lodging; Rochester (MN); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Health, dental, and vision insurance options

Paid vacation time

401(k) with up to 4% company match

Welcoming, team-focused workplace culture

Job summary

Join Western States Lodging as a Full-Time Front Desk Associate at Staybridge Suites / EVEN Hotel in Rochester, MN. This role demands a friendly and dependable individual to manage check-ins, answer calls, and resolve guest concerns. Applicants should have customer service or front desk experience, strong communication skills, and familiarity with OPERA PMS. Benefits include health insurance, paid vacation, and a supportive work environment. This position requires flexible scheduling and a valid driver's license.

Qualifications

• Previous customer service or hotel front desk experience preferred.
• Strong communication and problem-solving skills.
• Friendly, positive, and professional demeanor.
• Willing and able to work weekends.

Responsibilities

• Greet guests and provide a professional first impression.
• Manage guest check-ins and check-outs efficiently.
• Answer phone calls and assist with reservations.
• Provide information about hotel amenities and local dining.

Skills

Customer service experience

OPERA PMS experience

Strong communication skills

Problem-solving skills

Organized and self-motivated

Ability to stand for extended periods

Valid driver's license

Job description

Staybridge Suites / EVEN Hotel – Mayo Clinic Area | Rochester, MN

Are you passionate about customer service and creating a welcoming guest experience? Join the team at Staybridge Suites / EVEN Hotel – Mayo Clinic Area as a Full-Time Front Desk Associate! We're looking for a friendly, dependable professional to deliver exceptional hospitality across both day and evening shifts.

Position Details

• Schedule: Combination of day and evening shifts (7:00 AM – 3:00 PM & 3:00 PM – 11:00 PM)
• Must be available to work weekends
• Status: Full-Time
• Pay: $16–$17 per hour

Why Join Our Team?

• Competitive hourly pay
• Complimentary coffee during shifts
• Supportive, team-oriented work environment
• Growth opportunities within a respected hotel brand
• Flexible scheduling

Key Responsibilities

• Greet guests and provide a warm, professional first impression
• Manage guest check-ins and check-outs efficiently
• Answer phone calls and assist with reservations
• Provide information about hotel amenities, local dining, and attractions
• Resolve guest concerns promptly and professionally
• Maintain a clean, organized front desk area

Qualifications

• Previous customer service or hotel front desk experience preferred
• OPERA PMS experience required
• Strong communication and problem-solving skills
• Friendly, positive, and professional demeanor
• Reliable, organized, and self-motivated
• Ability to stand for extended periods (up to 8 hours)
• Valid driver's license with a clean driving record (required)
• Willing and able to work weekends

Benefits & Perks

• Health, dental, and vision insurance options
• Paid vacation time
• 401(k) with up to 4% company match
• Welcoming, team-focused workplace culture

About Us

Staybridge Suites / EVEN Hotel – Mayo Clinic Area is conveniently located across from St. Mary’s Hospital in Rochester, MN. We pride ourselves on providing a comfortable, home-like experience for our guests, paired with exceptional service. Our team is energetic, caring, and committed to hospitality excellence.

Apply Today

If you're a people-focused professional who enjoys creating positive guest experiences, we want to hear from you! Apply now and start your hospitality career with a team that values you.