Front Desk Associate

Western States Lodging Management and Development; Rochester (MN); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Health, dental, and vision insurance options

Paid vacation time

401(k) with up to 4% company match

Welcoming, team-focused workplace culture

Job summary

Western States Lodging Management and Development seeks a Full-Time Front Desk Associate for Staybridge Suites / EVEN Hotel in Rochester, MN. The role involves welcoming guests, managing check-ins, and ensuring exceptional customer service. Candidates should have customer service experience, strong communication skills, and the ability to work weekends. Benefits include health insurance, 401(k) matching, and a supportive team environment. Ideal for those passionate about hospitality and guest experiences.

Qualifications

• Previous customer service or hotel front desk experience preferred.
• Strong communication and problem-solving skills required.
• Ability to stand for extended periods (up to 8 hours).

Responsibilities

• Greet guests and provide a warm, professional first impression.
• Manage guest check-ins and check-outs efficiently.
• Resolve guest concerns promptly and professionally.

Skills

Customer service

Communication skills

Problem-solving skills

OPERA PMS experience

Job description

Staybridge Suites / EVEN Hotel - Mayo Clinic Area | Rochester, MN

Are you passionate about customer service and creating a welcoming guest experience? Join the team at Staybridge Suites / EVEN Hotel - Mayo Clinic Area as a Full-Time Front Desk Associate! We're looking for a friendly, dependable professional to deliver exceptional hospitality across both day and evening shifts.

Schedule

Combination of day and evening shifts (7:00 AM - 3:00 PM & 3:00 PM - 11:00 PM). Must be available to work weekends.

Status: Full‑Time. Pay: $16-$17 per hour.

Why Join Our Team?

• Competitive hourly pay
• Complimentary coffee during shifts
• Supportive, team‑oriented work environment
• Growth opportunities within a respected hotel brand
• Flexible scheduling

Key Responsibilities

• Greet guests and provide a warm, professional first impression
• Manage guest check‑ins and check‑outs efficiently
• Answer phone calls and assist with reservations
• Provide information about hotel amenities, local dining, and attractions
• Resolve guest concerns promptly and professionally
• Maintain a clean, organized front desk area

Qualifications

• Previous customer service or hotel front desk experience preferred
• OPERA PMS experience required
• Strong communication and problem‑solving skills
• Friendly, positive, and professional demeanor
• Reliable, organized, and self‑motivated
• Ability to stand for extended periods (up to 8 hours)
• Valid driver's license with a clean driving record (required)
• Willing and able to work weekends

Benefits & Perks

• Health, dental, and vision insurance options
• Paid vacation time
• 401(k) with up to 4% company match
• Welcoming, team‑focused workplace culture

About Us

Staybridge Suites / EVEN Hotel - Mayo Clinic Area is conveniently located across from St. Mary's Hospital in Rochester, MN. We pride ourselves on providing a comfortable, home‑like experience for our guests, paired with exceptional service. Our team is energetic, caring, and committed to hospitality excellence.