Guest Services Pro - Growth, Training & Benefits

Hospitality America; Rogers (AR); Vor Ort; USD 19.000 - 25.000; Vollzeit

Benefits dieser Stelle

Competitive wage

Top training and growth opportunities

Medical, dental, and vision coverage

Paid vacation time

401k retirement plan

Hotel employee rates at select props

Zusammenfassung

Hotel Avail, A Tapestry Collection By Hilton, Rogers Arkansas is seeking an energetic Guest Services Representative to deliver outstanding guest experiences with a friendly, welcoming attitude. The role involves checking guests in and out, processing payments, and updating reservations in the system.

You will collaborate across departments to communicate room availability, maintain a clean front desk, and respond to guest requests with urgency and empathy.

Qualifikationen

• Preferred 1 year of customer service experience.
• Must have a minimum 1 year in hotel experience or a related degree.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

Aufgaben

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
• Process payments for guests and make necessary changes/updates to their accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate information about room availability and status.
• Maintain the front desk ensuring the area is clean, welcoming, and organized.

Kenntnisse

Customer service

Verbal communication

Written communication

Team collaboration

Ausbildung

Hotel-related degree

Jobbeschreibung

Hotel Avail, A Tapestry Collection By Hilton, Rogers Arkansas is seeking an energetic Guest Services Representative to deliver outstanding guest experiences with a friendly, welcoming attitude. The role involves checking guests in and out, processing payments, and updating reservations in the system.

You will collaborate across departments to communicate room availability, maintain a clean front desk, and respond to guest requests with urgency and empathy.